Welcome to IVAO -Kuwait Division

FAQ

How can I change the personal details I specified in the registration form?

If you want to change your name, Division or email address, you need to email md@ivao.aero with the requested changes.

If you want to change your City, ICQ, Skype or date of birth, this can be done via your member page http://www.ivao.aero/members/person/details.asp?ID=XXXXXX (Replace XXXXXX with your VID) You need to click "Change my details".

If I am unable to log onto the network, how long before my account is set to an inactive status?

If you don't login for a period of 3 months, your account status will change to inactive. If you don't login for 12 months, your account may be deleted.

If my account status changes to inactive, how do I reactivate it?

Visit your member page, http://www.ivao.aero/members/person/details.asp, where you should see something saying "Your account is currently inactive on IVAO. To reactivate it, click here". Once you have clicked the link, your account status will be "active" once again.

Can I change my passwords to something more memorable?

At the moment due to security issues, you can only use automatically generated passwords.

I have forgotten my passwords. How can I find out what they are?

Visit the password reminder site and follow the on screen instructions. You may also generate new passwords via the link.

I have created two accounts on IVAO and I want to keep only one and update my hours from my old account to the second one, is it possible ?

Yes, it is possible. Just send your two ID's to the Membership Staff (www.ivao.aero/members) who will take care of this issue. They will delete the account you want and add your hours from the old one to the one you want to keep.

My hours have not been updated on my account. Is this normal?

Hours are updated every day at 1200z. If you are connected to the network at 12Z, hours from the previous day will not be added to your profile until the following day, at 12Z.

If there have been server problems on the day, you may find that your hours may not be updated at all.

I have seen people with lots of awards and badges. How do I get them?

Visit the IVAO Awards page for main award requirements

Visit the Division Awards page for division award requirements

How do I know which staff member to get in contact with depending on my problem?

Visit the Contact Us page of the website and select the department that deals with issues similar to yours.


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